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Speaker's Corner: Introduce mandatory mediation to Small Claims Court Print E-mail
By Jordan Farkas | Publication Date: Monday, 26 October 2009
In January 2010, the jurisdictional limit in Small Claims Court is rising to $25,000 from $10,000 in Ontario.
Surprisingly, there seems to be a backlash in the legal community.

Some argue that $25,000 is no small potatoes and that a self-represented individual stands to lose a lot more than just a “small” claim.

Others complain that the increased caseload will lead to more backlog in small-claims cases and thereby result in litigants waiting longer for trials.

Despite these concerns, litigants will benefit from the rise in jurisdiction. As well, a solution to alleviate the potential increased backlog — mandatory mediation — could address lawyers’ concerns.

I agree that a $25,000 claim is not small potatoes to the average Canadian, but neither is $10,000. If a self-represented litigant stands to lose far more in a small-claims trial with the increased jurisdiction, then that suggests one thing: get legal help.

Time and again, I have seen or personally faced off against self-represented litigants who have completely botched their case and turned winning lawsuits into losers.

It never ceases to amaze me that the same individuals who will do a week’s research prior to buying a used vehicle for $5,000 will waive their right to legal advice, take five minutes to fill out a form, and start their court action with $10,000 at stake.

The fact of the matter is that even with the limit at $10,000, litigants ought to be obtaining professional advice. Therefore, those self-represented parties who do take $25,000 cases to trial without legal help only have themselves to blame for not investing in legal assistance.

In my opinion, litigants will soon realize this so that the concept of self-represented individuals on a $25,000 or even $10,000 matter will be a rarity. 

It’s important to note that the Small Claims Court is the most streamlined court in Ontario. The parties exchange pleadings, have a settlement conference, and then trial. 

In the next level of court, although the matter is under simplified procedure, there are still additional steps such as an affidavit of documents, preparation of materials for and attendance at mediation, preparation of documents for and attendance at pretrial, and various other procedures prior to trial.

Simplified procedure cases taken all the way to trial can run parties into the tens of thousands of dollars and still take an estimated average of a year to two years to complete. Accordingly, when faced with a decision on whether to litigate in higher court or fight in small claims, virtually every litigant will choose the Small Claims Court.

Take the following example. It is before the rise in the claims cap, and John needs to sue Frank for $20,000 in unpaid invoices. In order to sue in Small Claims Court, he has to waive any amounts over the cap of $10,000.

Alternatively, John can go to higher court to sue, but because of all the steps in litigating, his lawyer estimates fees of $20,000 and one to two years to get to trial.

Doing the math, John understands that even if he wins in higher court and even if he recovers some of his costs, he will still likely wind up with less than $10,000. As well, John can get a quicker decision in small claims with the average wait for a trial approximately six months to a year. The no-brainer decision for John is to go to Small Claims Court.

But now, with the limit increased, he can sue in the Small Claims Court for the full amounts owing, and even if it costs him $5,000 to litigate, he is still ahead by winning $15,000 in court.

Moreover, even with an increased backlog, John is still no more behind by going to Small Claims Court than if he had waited the average of one to two years under the simplified procedure.

Nevertheless, even with the increased backlog in cases getting to trial, I know just what to do: introduce mandatory mediation to Small Claims Court. Of course, one may argue that we already have settlement conferences for that reason.

But that’s not exactly the case. I believe deputy judges would agree that, as it is, there is hardly enough time to fully mediate a case during a settlement conference and, with the increased workload, it won’t get any easier.

So why not model a small-claims case after a simplified procedure with respect to mediation? After exchange of the pleadings, parties should be required to mediate a dispute with an agreed mediator — roster or otherwise — within three months and then report back to the court.

Given that the mediator’s fees are shared equally by the parties, they wouldn’t represent too high an increase in legal costs. In any event, given the success of mandatory mediation, almost all litigants would welcome the fee in exchange for settling on an amount they can live with rather than risking it all at trial.

If the matter is still not resolved, then have the deputy judge facilitate a settlement conference in something like a higher court pretrial or just scrap that step altogether so as to free up more trial dates.

(Personally, I favour keeping settlement conferences so that a litigant sees what it’s like to face an actual judge. That may resolve even the cases that slip out of mediation unresolved.)

Despite all the intellectual debates, the Small Claims Court is meant to be a people’s court, and anyone asking the litigants themselves would be informed that the rise in the claims cap is a welcome relief.

It’s true that this may mean that litigants must spend some money on legal advice and wait a little longer in court, but in my view such monies spent should be viewed as an investment. With respect to the backlog, that will cease to be an issue if and when mandatory mediation is introduced to the Small Claims Court.

Jordan Farkas is founder and lead lawyer of www.MrSmallClaimsCourt.ca. He also acts as an outsourced litigation consultant to lawyers and self-represented parties on higher-court matters. He can be reached at 647-727-4686 or This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
Comments
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Oana  - province?   |2009-10-26
Could you clarify what province you are referring to?
David Dickinson  - Introduce mandatory mediation   |2009-10-26
I disagree that mediation should be mandatory. From my experience in British
Columbia, many unrepresented litigants settle at the settlement conference. The
litigants I deal with are in no position to pay lawyers fees, court costs, or
even mediation fees. Forcing people into mediation will have the effect of
excluding those with the least resources. In particular, clients wishing to make
a claim for wrongful dismissal often have no funds, not even EI, with which to
proceed, while the employer is able to hire a top-notch employment law lawyer.
In British Columbia, small claims court is designed for litigants who cannot
afford lawyers. I would suggest that about 70 per cent of litigants are in this
category. The sad truth is that we live in a society which has explicitly
condoned a two-tiered justice system. We therefore need two legal systems, one
for the wealthy and one for the poor. Lawyers are for wealthy people, and they
do nothing for the poor expect exclude them (or try to exclude them) from the
justice system. We need to continue to make our courts more accessible, not
less, and the best way to do this would be to licence paralegals to assist
litigants who can't afford lawyers.
Burton Tait  - Mandatory mediation   |2009-10-27
In the Small Claims Court in Toronto we try to use the settlement conferences as
mediations. When the jurisdiction increases we will need to alot more time
(currently 45 minutes) to allow mediations to be given more consideration. It is
often amazing how much can be accomplished in the time available especially by
people who are used to the system.

The suggestion seems to be that the cases
should be sent out for private mediation, which would apparently require at
least the mediator's expence to be paid even by parties without counsel. I
suggest this is adding a redundant step if settlement conferences continue to be
effective and are expanded where necessary.

Speaking from experience the
addition of paralegals as counsel has been a mixed blessing, varying with their
respective talents.
T.H. Richards  - Self-serving Editorial?   |2009-10-26
I am disgusted by the obvious self-serving agenda advanced by Mr Farkas in this
editorial. Small claims court has always been the last refuge of the common man;
his repetetive insistance that anyone representing himself in the small claims
venue has a fool for a client is trying to turn the silk purse back into a sow's
ear.

Rather than complicate the procedures further, an enlightened justice
system should endeavour to cut the procedural tap dancing to the bone so that
anyone who understands how he has been wronged and can explain it in ordinary
language will have as good a chance to see his cause succeed as the most
experienced and aggressive trial lawyer.

The legal profession has for too
long lived behind the battlements of its gilded tower. We forget that the whole
point of the exercise is to get to the truth of the matter, and to rule based
upon it. Why can we not structure at least one small part of our justice system
so that this imperative is not buried under layers of impenetrable procedural
wrangling whose prime purpose is to prevent an inconvenient truth from coming to
light?
Gregory Thomson  - Self or Public Serving?   |2009-10-27
Disgusted? Wow, can't we debate without resorting to personal attacks?

The
only agenda here belongs to Richards who clearly has an agenda against lawyers.
But his comment fails to deal with the issue at hand.

Does Richards really
believe that small claims court represents a "silk purse" for lawyers?
As far as I know, lawyers aren't exactly running for small claims cases.


Does Richards really believe that it is lawyers who are responsible for the
disputes at hand? If parties could be trusted without lawyers to come out with
the truth, well there wouldn't be a need for court at all would there.

In
my view, this article serves a public interest by warning litigants of the
danger of litigating alone and should be applauded.
T.H. RICHARDS  - If we wonder why they hate us....   |2009-11-03
In response to Mr Thomson's comments, I would cite the original author's
words:

"Time and again, I have seen or personally faced off against
self-represented litigants who have completely botched their case AND TURNED
WINNING LAWSUITS INTO LOSERS." [emphasis added]

I would further argue
that in a justice system wherein a just result based upon fact is the goal, it
SHOULD NOT BE POSSIBLE for a 'winning lawsuit' to be 'turned into [a]
loser'.

That it is not only possible but common is our failing as a society
of laws. We have given greater weight to virtually every aspect of a cause than
to the facts underlying it. We have written statutes that are so labrynthine
learned men can spend years deciphering them and come up with completely
opposing opinions. We have created such a veritable priest-class culture of
mystique about the noble profession that nine out of ten lawyers are so deluded
as to believe in it themselves, and nine out of ten ordinary men rank lawyers as
a class even lower than politicians.

This will not change until the
profession rids its members of the kind of attitude Mr. Thomson's comments
embody.
Matt  - great article   |2009-10-27
Having the small claims limit raised to $25,000 raises serious issues as there
will be serious cost consequences for the self-represented litigant. We should
be discussing these issues as access to justice will remain a big issue. Having
more para-legals is not a reasonable solution, especially with the anticipated
cost consequences. Many para-legals charge more than lawyers in running a small
claims matter and simply do not have the required legal training.
Great
article!
Johnny  - Paralegals are licensed by the Law Society...a via   |2009-10-28
I believe that Small Claims Court has always promoted itself as a place that you
can effectively self-represent. If litigants believe that they don't need to
hire someone, they probably won't.

Jordan's statement in the article
Matt Cohen  - Law Help Ontario   |2009-10-28
There is no right answer to the question of whether a person should litigate in
Small Claims Court with or without counsel. The decision will necessarily
depend on the complexity of the case, available funds for legal fees and the
ability to find suitable counsel. Recognizing both the reality of
self-representation and the value of professional help, Pro Bono Law Ontario has
launched a self-help centre at the Toronto Small Claims Court. The project,
known as Law Help Ontario, is staffed by a full time coordinator and rotating
volunteer lawyers from four prominent Toronto firms. Self-represented litigants
who meet financial eligibility can obtain free assistance ranging from document
assembly and general court information to substantive advice and representation
at hearings. Like many good solutions, this project steers clear of polarizing
positions by combining the benefits of self-help and professional assistance.


Please note that the centre is currently open on Tuesdays and Thursdays and
hopes to expand to five days a week in early 2010. A similar centre for
self-represented litigants involved in civil cases in Superior Court operates
five days a week at the 393 University Avenue Courthouse in Toronto.
Chris  - We could just accept   |2009-10-31
That rough justice at reasonable cost for the average person is better than
"perfect" justice at great cost, time and complexity for sums under
$25K.

It's hard circle to square.

Add on top of this the exorbitant cost of
access to justice (something that is a real problem in Canada) and I wonder if
the accessible rough justice isn't a better option.
Randy  - Going Without Legal Help is Risky.   |2009-11-04
Johnny,I don't know where it says that small claims court is a place that you
can EFFECTIVELY self represent. Sure, one can represent oneself in small claims
court. He/She can also do so in higher court.Does that mean it will be done
effectively? Sure it's cheaper, but if one loses, at what cost is the self
representation?Presently, people routinely hire lawyers for $25K claims because
there is substantial money at stake, but now that these claims will be litigated
in small claims court, are you saying one should self represent because one
can?
It's time people start looking at the broader picture and realize that
sometimes it takes money to make money.Set aside personal prejudices against
lawyers and start thinking about the fact that there will be cases with $25K at
stake.Of course, nobody suggests that a lawyer will always beat the self
represented party but you sure are taking your chances with a $10K or $25K case
when you go in there without some sort of guidance from a lawyer or
paralegal.Plus, you may be surprised to find that there are professionals
willing to help out without exorbitant legal fees.
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